General Information About Noble Group Melbourne

  • Accepting Delivery

    To adhere to liquor laws, a person aged 18 years or older must be available to receive the delivery and may need to present valid identification. During checkout, you can provide specific delivery instructions, including authorization for leaving the delivery at your address. However, in some cases, due to Australia's liquor laws, couriers may be prohibited from leaving your order. If this situation arises, the courier will leave a notice outlining how you can arrange for the delivery of your order.

    Please be aware that if it is your first order with us, in line with liquor laws, this option will not be available as the courier service is obliged by law to verify the age of the customer.

    Shipping Locations

    We currently ship orders only within Australia. If you reside outside of Australia and would like to purchase Citric, please contact us.

    Shipping Costs

    We implement a flat rate shipping cost as outlined below:

    • Metro Melbourne: $9.99

    • Australian Capital Cities (excluding Melbourne) and Major Areas within Australia: $11.99

    • Rural Australia: $13.99

    Shipping Time Frames

    Currently, we dispatch orders every Tuesday and Friday.

    Once you order has been picked, packed and subsequently dispatched, delivery times can take up to 5 business days (subject to location).

    Order Progress Notifications and Tracking

    Once your order is en route, you will promptly receive either an email or SMS alerting you to its dispatch.

    Please be aware that not every delivery will have a tracking number as not all deliveries will be completed by a courier service.

    If you would like to know more about your delivery or require clarification of the above, please contact us and we will get back to you as soon as possible.

    Shipping to Multiple Addresses

    Each order may only be shipped to a single address. If your order includes gifts or items that require delivery to multiple locations, you must create separate orders for each address.

    Damaged Delivery

    Bottles and postage occasionally don't mix, and mishaps can occur. If any damage occurs in transit, we've got you covered. Just contact us with a snapshot of the damaged item, and we'll swiftly organize a replacement or provide you with a full refund.

    Restricted Postcodes

    We are unable to deliver to the following postcodes:

    2898, 2899, 4605, 4713, 4816, 4825, 4830, 4871, 4874, 4875, 4876, 4891, 4892, 4895, 5600, 5601, 5608, 5609, 5680, 5690, 5700, 5701, 5710, 5723, 5724, 5734, 6429, 6430, 6431, 6432, 6435, 6436, 6437, 6438, 6440, 6442, 6635, 6638, 6639, 6640, 6641, 6642, 6710, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6761, 6762, 6765, 6770, 6798 and 6799.

    We do not deliver to the Northern Territory.

  • Faulty Product Policy

    If any item you've bought from us proves to be defective, damaged (excluding damage due to misuse), inaccurately described, or fails to meet a consumer guarantee, we will gladly, within 30 days of you receiving your order:

    • refund your money;

    • exchange; or

    • where possible, repair the product.

    To make a claim under the faulty product policy, please contact us and someone will be in contact with you as soon as possible.

    If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.

    Our products are covered by guarantees under the Australian Consumer Law that cannot be waived. You have the right to receive a replacement or refund for a major product failure and to seek compensation for any other reasonably foreseeable loss or damage. Additionally, you have the right to have the products repaired or replaced if they do not meet acceptable quality standards and the issue does not constitute a major failure.

    After approval, refunds will be credited back to the original payment method utilised for the purchase. Kindly allow up to 3 business days for the processing of your funds.

    Change of Mind Policy

    We will happily give you a refund, excluding the shipping fee, if you have changed your mind on a purchase, provided that the product is:

    • returned within 30 days after it has been purchased;

    • still in its original packaging; and

    • not opened or damaged, and in a re-saleable condition.

    Please note that products failing to meet the aforementioned criteria will not qualify for return under our change of mind policy.

    To organise a return under the change of mind policy, please contact us and someone will be in contact with you as soon as possible.

    Please be aware we do not cover the cost of returns under the change of mind policy.

    You are kindly reminded that the risk of loss or damage to the product during return shipping rests with you. Please understand that we may be unable to accept returns for products that arrive damaged or incomplete.

    After approval, refunds will be credited back to the original payment method utilised for the purchase. Kindly allow up to 3 business days for the processing of your funds.

  • 1. Background

    Noble Group Melbourne Pty Ltd, trading as "Noble Group Melbourne", adheres to the Privacy Act 1998 (Cth) and the Australian Privacy Principles. We value the privacy of our online visitors and users, acknowledging the significance of safeguarding your personal information. This privacy policy aims to inform our online visitors and users comprehensively about how we gather, store, utilize, and disclose the personal information you provide us with. If you would like to chat to someone about our privacy policy, please reach out to us at management@noblegroupmelbourne.com.

    2. Collection of Personal Information

    When you utilize our services or place an order, Noble Group Melbourne gathers your personal information. To facilitate our services, we may collect details such as your name, date of birth, email address, phone numbers, shipping address, and billing address(es) to process and fulfil orders and deliver our services effectively. Please note that we prioritize the security of your card details, ensuring they are never shared with third parties and solely used for order processing through our payment service provider systems. Additionally, we may obtain personal information from publicly available sources, related entities as required or authorized by law.

    3. Disclosure of Personal Information

    You are under no obligation to disclose any information to us. However, if you opt to withhold requested information, it may hinder our ability to provide goods and services dependent on the collection and utilization of that data, especially if its collection is mandated or authorized by law.

    4. Why We Collect and Disclose Your Personal Information

    We utilize and disclose personal information as necessary to carry out our business functions and activities, maintain and update our records, deliver our goods and services, and safeguard our lawful interests. Without your personal information, we may not be able to perform these tasks. For instance, we may utilize your personal information for order processing, payment handling, and to enhance your shopping experience. Your details will be used to complete and dispatch your orders, which may involve sharing information with third-party service providers like suppliers and courier companies. Additionally, if mandated or authorized by law, we may disclose your personal information to pertinent regulatory bodies.

    We gather data regarding site traffic, sales, wish lists, and other commercial activities, which we may share with third parties. However, this information is devoid of any personal details. Your personal information may be utilized for internal marketing and demographic analyses, combined with non-personal data, to track customer behaviours and enhance our site's design continually, ensuring it better aligns with the needs of our visitors.

    Further, we may divulge personal information to third parties, including our related entities and service providers (such as data storage, warehouse and logistics providers, auditing, accounting, legal, business consulting, marketing, and similar service providers). Additionally, we may share this information with other entities that require the information to provide us with relevant services, contingent upon agreements we have in place with such third parties concerning the handling of that information. It's worth noting that some of these parties may be situated outside of Australia.

    5. Cookies and Third-Party Sites

    Similar to numerous other websites, our websites may utilize 'cookies' intermittently. A cookie is a data piece that enables our system to recognize and interact more efficiently with your browser. It assists us in maintaining the continuity of your browsing session, remembering your details and preferences upon return visits, and tracking items in your shopping cart, including abandoned checkouts. This information is utilized to determine the timing for sending cart reminder messages via email. While you have the option to opt-in or opt-out of cookies when accessing our website and/or configure your web browser software to reject cookies, some parts of our websites may not function fully as a result.

    Additionally, our websites may occasionally employ other services to better comprehend website traffic and manage, enhance, market, and secure our websites.

    Please note that this privacy policy does not extend to websites or services maintained by other companies or organizations to which we link or transmit data. We bear no responsibility for any personal information you provide to third parties via our website. We strongly advise reviewing the privacy policies of such companies or organisations before disclosing your details.

    6. Personal Information for Marketing

    When you sign up to use our services, we provide you with the option to receive marketing communications from us, including promotions and information that may be of interest to you. We always give you the opportunity to opt out of these communications. Every electronic communication (such as email and SMS) we send you will include an unsubscribe link, or for SMS, clear instructions on how to unsubscribe. This allows you to easily opt out of receiving that specific type of message in the future.

    7. Protection of Information

    We implement reasonable measures to uphold suitable safeguards, ensuring the security and integrity of the information you entrust to us. When placing an order or accessing your account details, we utilize Secure Socket Layer (SSL) encryption, which encrypts your information before transmission, safeguarding it against unauthorized use. Furthermore, we take reasonable steps to ascertain that third-party business partners to whom we transfer any data will afford adequate protection for that personal information. It's important to note that transmitting information over the internet carries inherent risks, and although we endeavour to safeguard your data, we cannot guarantee its absolute security online.

    8. Your Rights

    If applicable, privacy laws may grant you the right to access and amend the personal information we possess about you. Often, we can promptly and informally aid you with such inquiries. However, in certain instances, we may need to authenticate your identity and request that you submit your request in writing. Furthermore, we reserve the right to decline such requests where permitted by law.

    9. Updates to Privacy Policy

    Our privacy policy may undergo periodic updates, and we encourage you to revisit this website regularly for any revisions. Changes to this privacy policy become effective upon their posting on this page. Significant alterations to this policy will be communicated either through a direct email to the address you've provided or by posting a notice on our website.

    10. Queries and Complaints

    If you have any queries or complaints regarding the handling of your personal information, please feel free to reach out to us. We may require further details regarding your concerns and may need to involve or consult with other parties to address them effectively. Records of your request and any resolutions may be retained. You can contact us via email at management@noblegroupmelbourne.com. Additionally, if you are dissatisfied with how we address your concerns, you have the option to contact the Office of the Australian Information Commissioner via their website.

  • 1. Overview

    This website (‘Site’) is managed by Noble Group Melbourne Pty Ltd. Within this Site, the terms ‘we’, ‘us,’ and ‘our’ pertain to Noble Group Melbourne. Noble Group Melbourne provides this website, along with all the information, tools, and services accessible here, to you, the user, subject to your acceptance of all the terms, conditions, policies, and notices outlined herein.

    When you visit our Site or make a purchase from us, you're participating in our ‘Service' and consenting to abide by the following terms and conditions (‘Terms of Service’, ‘Terms’ and/or ‘TOS’ outlined herein), which encompass any additional terms, conditions, and policies referenced herein. These Terms of Service are applicable to all users of the Site.

    Noble Group Melbourne is a trading name of Noble Group Melbourne Pty Ltd, a company registered in Victoria, ABN 2166 481 2631. We're located in Melbourne, Victoria. If you have any queries or concerns, please contact us.

    Specifically, we want to highlight our policies regarding the terms of purchase within the Terms of Service and our privacy policy. Please take note that we reserve the right to modify the TOS periodically. If you do not agree with any changes made to the TOS, you must discontinue using the Site immediately. Any modifications made after you have placed an order will not impact that particular order unless mandated by law.

    You can access the most up-to-date version of the Terms of Service at any time by visiting this page.

    2. Purchase Eligibility

    To make purchases on the Site, you'll need to provide your personal details, including your real name, date of birth, phone number, email address, and any other requested information as indicated. Additionally, valid and accurate payment details must be provided, with confirmation that you are the person referenced in the billing information. It is imperative, both as a condition of purchase and a legal requirement, that you confirm being 18 years of age or older. Failure to verify your age as 18 years or over will result in the non-processing of your order.

    We retain the right to limit multiple quantities of an item being shipped to any single customer or postal address.

    3. Legal Notice

    Noble Group Melbourne upholds the responsible service of alcohol. It is illegal to sell or provide alcohol to individuals under the age of 18, or to procure alcohol on behalf of minors. All orders are fulfilled under Liquor Licence 36312683.

    4. Orders

    All orders are contingent upon acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers. We strive to only list products for sale that are currently in stock and ready for dispatch within a reasonable timeframe. However, there may be instances where we are awaiting additional stock from our suppliers. In such cases, we will make every effort to inform you of the anticipated delivery date, and you will have the option to refund your purchase if desired.

    Once you've made your selection and placed your order, you'll receive an email confirming the details of your order. Please note that this email serves as an acknowledgment of your order receipt, not as an acceptance of your order. The acceptance of your order and the finalization of the contract between you and Noble Group Melbourne will occur upon the dispatch of the goods, unless you choose to cancel your order prior to dispatch.

    We retain the right to decline your order under various circumstances. This includes instances such as the inability to obtain payment authorization, shipping restrictions affecting a specific item, the item being out of stock or failing to meet our quality control standards and subsequently withdrawn, or if you do not meet the eligibility criteria outlined within the Terms of Service.

    All purchases are intended for personal use only. We reserve the right to cancel any orders that we deem to be for the purpose of commercial resale.

    5. Payment

    Payment can be made by Visa, MasterCard, and American Express cards, as well as any other methods clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by us. You confirm that the credit/debit card being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

    We take reasonable care to ensure the security of our Site. All credit/debit card transactions on this site are processed using Squarespace's secure online payment gateway, which encrypts your card details in a secure host environment. Through the combination of SSL encryption on our website and a secure browser at your end, we employ all reasonable measures to safeguard your credit card and personal information during online purchases. Additionally, we advise you to take appropriate security precautions when accessing the Internet via public Wi-Fi networks or shared computers.

    6. Delivery

    We employ a network of courier companies, which may vary depending on your location and the supplier's location. To adhere to liquor laws, a person aged 18 years or older must be present to accept the delivery and may need to present appropriate identification. If you're unavailable during the delivery, the courier company may choose to leave the delivery at your address or you may need to retrieve them from your local post office or another designated parcel pick-up point as indicated by the courier company.

    See further delivery information here.

    7. Returns, Exchanges and Refunds

    See returns, exchanges and refunds information here.

    8. Site Content and Intellectual Property

    Your utilization of the Site and its contents does not confer any rights to you regarding copyright, designs, trademarks, and all other intellectual property and material rights related to the Content (as delineated in the Content section below), which includes our Software and all HTML and other code contained on this Site. All such Content, including third-party trademarks, designs, and associated intellectual property rights mentioned or displayed on this Site, are safeguarded by national intellectual property laws, other regulations, and international treaty provisions. You are permitted to use the Content solely as expressly authorized by Noble Group Melbourne. Any reproduction or redistribution of the Content is strictly prohibited and may lead to civil and criminal penalties.

    In addition to the Intellectual Property rights mentioned above, 'Content' is defined as any graphics, photographs, including all image rights, sounds, music, video, audio, or text on this Site. Noble Group Melbourne strives to ensure that the information on this site is accurate and complete. However, Noble Group Melbourne does not guarantee that the Content is accurate or free of errors. We reserve the right to make changes to the Content, materials, and services at this Site, as well as to the products and services described therein, at any time without prior notice. The Content and services provided on this Site may become outdated, and Noble Group Melbourne makes no commitment to update the materials and services on this Site. The Content, products, and services on our site are provided "as is" without warranties of any kind, including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Noble Group Melbourne's obligations regarding its products and services are governed solely by the agreements under which they are provided, and nothing on this Site should be construed to alter such agreements.

    9. Your Activity

    This Site is intended for your personal non-commercial use exclusively. You are prohibited from modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, commercially exploiting, creating derivative works from, transferring, or selling any Content, software, products, or services contained within this Site. Additionally, you may not utilize this Site or any of its Content to advance any commercial purpose, including engaging in advertising or revenue generation activities on your own Site.

    You acknowledge and agree that you will bear personal responsibility for your use of this Site and for all communication and activity conducted on or in relation to this Site. If we determine that you have engaged in prohibited activities, displayed disrespect toward other users, or otherwise violated the Terms of Service, we reserve the right to deny you access to this Site temporarily or permanently.

    10. Third Parties

    Certain content, products, and services available via our Site may include materials sourced from third parties.

    Third-party links on this site may redirect you to websites that are not affiliated with us. We do not assume responsibility for examining or evaluating the content or accuracy of these third-party websites, and we do not warrant or assume liability for any third-party materials or websites, or for any other materials, products, or services provided by third parties.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Prior to engaging in any transactions, we advise you to carefully review the policies and practices of third parties and ensure that you understand them. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

    11. Liability Notice

    The Site is provided by Noble Group Melbourne in good faith, but Noble Group Melbourne does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the Site or the Content or any websites to which the Site is linked. All warranties and representations are hereby excluded to the extent permitted by law. The contents of the Site do not constitute advice and should not be relied upon in making, or refraining from making, any decision. To the extent permitted by law, Noble Group Melbourne hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the Content, the Site, and/or any website to which the Site is linked, or any action taken (or refrained from being taken) as a result of using any of these.

    12. Governing Law

    These Terms of Service, along with any separate agreements under which we provide you Services, shall be governed by and interpreted in accordance with the laws of Australia.

    13. Agreement

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service, along with any policies or operating rules posted by us on this site or in respect to The Service, constitute the entire agreement and understanding between you and us. They govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

  • Nothing for now.